support

Need help with komachat? Here's how to reach us and what to try first.

Common questions

How do I change my handle? You can't, at the moment. Handles are permanent at sign-up to keep things stable for people you've shared them with. We're considering allowing a once-per-year change in a future version.

How do I delete my account? Email support@komachat.app from any email address, include your handle, and ask us to delete the account. All your data will be removed within 30 days. We'll send a confirmation when it's done.

How do I export my chat history? Email support@komachat.app with your handle and we'll send you a JSON export of all your messages within 7 business days.

A friend can't find me by handle. Make sure they're typing your handle exactly — handles are case-insensitive but otherwise must match (letters, numbers, and underscores only). Your handle is shown on your profile under your display name.

Messages won't deliver / appear stuck on "sent." Check your internet connection. The single ✓ means the server has your message; ✓✓ means the recipient's device has received it; ✓✓ in red means they've opened the chat. If a message stays on single ✓ for a long time, the recipient may be offline.

My push notifications aren't working. On iPhone: Settings → komachat → Notifications → make sure "Allow Notifications" is on. Also check the conversation isn't muted (the bell-slash icon next to the chat name in your chat list means it's muted).

I'm getting messages from someone I want to stop hearing from. In your Contacts tab, swipe left on the contact → tap "block." Their messages stop reaching you. If they aren't in your Contacts yet, add them first then block. You can unblock at any time from the You tab → Account → blocked users.

Someone is harassing me / sending inappropriate content. Email support@komachat.app with their handle and a description. We take this seriously and will investigate within 48 hours.

The app crashed / something looks broken. Email support@komachat.app with:

• Your iOS version (Settings → General → About → Software Version)
• Your komachat version (You tab → footer)
• What you were doing when it broke
• A screenshot if you have one

Contact

Email: support@komachat.app

We try to respond within 48 hours, usually faster. komachat is built by one person, so please be patient on weekends.

Reporting abuse / urgent issues

If you're experiencing harassment, threats, or content involving minors, email support@komachat.app with the subject line "URGENT" and we'll respond within 24 hours.

For threats to life or safety, please contact local emergency services first. We'll cooperate with law enforcement requests through proper legal channels.